Get started Your calls The layers Team and keys How it works API reference

The layers at a glance Models Agent workers Media server Phone (SIP)Egress and Ingress

The layers at a glance

Every part a voice call passes through.

Caller, phone bridge, media server, agent workers and models in a row, with Egress and Ingress below the media server.

Caller, phone bridge, media server, agent workers and models in a row, with Egress and Ingress below the media server.

VoiceGateway profiles each layer as it is. It changes nothing.

Models

Speech to text, the language model, text to speech.

Agent workers

How many calls each worker carries.

Media server

Rooms and participants on the LiveKit SFU.

Phone (SIP)

Trunks, dispatch rules and phone calls.

Egress and Ingress

Recordings and streams.

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Models

Speech to text, the language model and text to speech.