Issues grouped across calls, agents and the phone bridge in a range
vg_session<token>The console's session cookie, set when you sign in. Every operation accepts it, at the role the operation names.
orgId*stringAuthorised orgId; the server must verify organisation/project ownership before any read.
1 <= lengthprojectId*stringAuthorised projectId; the server must verify organisation/project ownership before any read.
1 <= lengthfrom*stringInclusive UTC start of the range.
date-timeto*stringExclusive UTC end of the range.
date-timeq?stringLiteral case-insensitive search over issue titles and occurrence details.
length <= 512tag?array<>Match any persisted normalized issue tag.
items <= 32archived?booleanFilter persisted issue archive state. Omit to include both.
Authorised read result. Null means unreported or incomplete, never zero.
application/json- response
from*stringInclusive range start, UTC.
date-timeto*stringExclusive range end, UTC.
date-timecomplete*booleanWhether retained calls in the selected range and project job observations are evaluated, and required component sources are fresh and fully evaluated. Does not prove complete upstream capture or absence of unreported failures.
coverage*Evaluation and source availability for retained evidence, independent of issue filters.
items*array<>Event issues with a hit in the range, and every standing issue whatever the range, high severity first, then by stable rule ID. Grouping, titles and severities come from persisted native evaluations.
curl -X GET 'https://example.com/api/v1/org/string/project/string/issues?from=2019-08-24T14%3A15%3A22Z&to=2019-08-24T14%3A15%3A22Z'{ "from": "2019-08-24T14:15:22Z", "to": "2019-08-24T14:15:22Z", "complete": true, "coverage": { "pendingCalls": 0, "unavailableCalls": 0, "pendingJobs": 0, "sources": [ { "layer": "media_server", "state": "unknown", "readAt": "2019-08-24T14:15:22Z" } ] }, "items": [ { "metadata": { "issueId": "string", "state": "open", "regressed": true, "decidedAt": "2019-08-24T14:15:22Z", "evidenceRevision": 0, "reviewedEvidenceRevision": 0, "tags": [ "string" ], "archived": true, "revision": 0 }, "id": "string", "title": "string", "kind": "event", "severity": "high", "source": "calls", "lastSeenAt": "2019-08-24T14:15:22Z", "hits": [ { "observedAt": "2019-08-24T14:15:22Z", "evidenceState": "recorded", "at": "2019-08-24T14:15:22Z", "where": "string", "detail": "string", "callId": "string" } ] } ]}Was this page helpful?