VoiceGateway

Settings

Thresholds, connection, data and people, in one window.

Open Settings from the sidebar, or press Ctrl , (⌘ , on a Mac) anywhere.

Settings, Thresholds: answer time 1.5 seconds, agent join 2 seconds and speech start 1 second, with Reset to defaults and Save changes.
PageWhat it holds
IntegrationsWhere alerts go: Slack, Teams, Discord, PagerDuty, Opsgenie, email, webhook
ConnectionThe two URLs your agent and LiveKit need, and whether each one works
EmbedsSigned widgets for your own pages, see Embeds
DataRecordings and how long each kind of data is kept
ThresholdsThe budgets every page judges calls against
OrganisationIts projects
AccessPeople, API keys and coding agents
Your accountYour name, password and linked sign-ins

Thresholds

Thresholds are settings, not measurements. Change one and every page, check and issue uses the new number. A Member or an Admin can change them, and Undo puts the old ones back.

Data

Settings, Data: how many calls have a recording, where recordings are stored, and how long transcripts, traces and recordings are kept.

Raw call data and recordings are deleted after 90 days. The call list and its summaries stay.

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